Effective Date: 5 June 2026

 

These Terms and Conditions (“Terms”) apply to all services provided by Bird Property Maintenance and Pavers (“we”, “our”, or “us”), owned and operated by Doug and Jo Bird, based in Hastings, Hawke’s Bay, New Zealand.

 

By accepting a quote, engaging our services, or allowing work to proceed, you agree to these Terms.

 

1. Quotes and Estimates

 

• All quotes are valid for 30 days unless otherwise stated.

• Quotes are based on the information provided at the time of inspection or enquiry.

• Any changes to the scope of work may result in a variation to the quoted price.

• If unforeseen issues arise (including hidden damage or site conditions), additional costs may apply and will be communicated before proceeding where possible.

 

2. Pricing and Variations

 

• All prices are subject to change if the scope of work changes.

• Any variations requested by the client or required due to site conditions will be charged accordingly.

• We will make reasonable efforts to notify you before carrying out additional work.

3. Payments

 

• Payment terms will be outlined on each invoice.

• Unless otherwise agreed, invoices are payable within 7 days of issue.

• We may request a deposit before commencing larger projects or for materials.

• Failure to make payment by the due date may result in suspension of work and/or recovery action.

4. Cancellations and Rescheduling

 

• We require reasonable notice for cancellations or rescheduling of booked work.

• Short-notice cancellations may incur a fee to cover lost time or costs incurred.

• We reserve the right to reschedule work due to weather conditions, safety concerns, or unforeseen circumstances.

5. Client Responsibilities

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• The client agrees to:

• Provide clear and safe access to the work site

• Ensure the work area is free from hazards or personal belongings unless otherwise agreed

• Disclose any known issues that may affect the work (e.g. drainage, structural concerns, underground services)

• We are not responsible for delays or additional costs caused by restricted access or undisclosed site conditions.

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6. Materials and Workmanship

 

• We use quality materials suitable for each job.

• All work is carried out with reasonable skill, care, and attention to detail.

• Any manufacturer warranties on materials are passed on to the client where applicable.

 

7. Liability

 

• We take care to protect your property while carrying out work.

• However, we are not liable for damage caused by pre-existing conditions, hidden defects, or structural issues not reasonably visible prior to work commencing.

• We are not liable for indirect or consequential loss.

 

8. Warranties

 

• We provide a workmanship guarantee on our services for a reasonable period, depending on the type of work completed.

• Warranty does not cover normal wear and tear, misuse, or external damage (including weather events or third-party interference).

 

9. Site Conditions

 

• All underground services (water, gas, power, drainage) are the responsibility of the client to identify unless otherwise arranged.

• We are not liable for damage caused to unidentified services.

 

10. Health and Safety

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• We comply with all relevant New Zealand Health and Safety at Work Act 2015 requirements.

• We may stop work if conditions are deemed unsafe until hazards are resolved.

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11. Ownership of Materials

 

• Materials supplied remain the property of Bird Property Maintenance and Pavers until full payment has been received.

12. Privacy

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We handle all personal information in accordance with our Privacy Policy and the Privacy Act 2020 (New Zealand).

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13. Disputes

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If any issue arises:

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• We encourage open communication to resolve matters quickly.

• If a resolution cannot be reached, both parties agree to seek mediation before legal action.

14. Acceptance of Terms

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By engaging our services, accepting a quote, or allowing work to proceed, you acknowledge and agree to these Terms and Conditions.

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15. Contact Details

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Bird Property Maintenance and Pavers
Owners: Doug and Jo Bird
Location: Hastings, Hawke’s Bay, New Zealand
Email: birdpmandpavers@gmail.com
Phone: 027 233 4595